Shipping & Returns

At OREN, every order is handled with care. Below you’ll find important information about processing, shipping, returns, and damaged or incorrect items.

Order Processing

Orders are processed after your purchase is confirmed. Processing times can vary depending on the product, availability, and fulfillment requirements.

Once your order ships, you’ll receive tracking information using the email address provided at checkout.

Shipping

Shipping times vary based on your location, selected shipping method, and the item ordered.

Please note that estimated delivery dates are estimates and may occasionally be affected by carrier delays, holidays, weather, or other circumstances outside of OREN’s control.

If your order contains multiple products, items may arrive in separate packages.

Tracking Your Order

Once tracking becomes available, you’ll receive a shipping confirmation email with your tracking information.

Please allow time for the carrier’s tracking system to update after your shipping label is created.

Address Changes

Please carefully review your shipping information before completing your order.

If you notice an error after placing your order, contact us as soon as possible. Once an order has entered fulfillment or has shipped, we may not be able to change or redirect the delivery address.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, misprinted, or you receive the wrong item, please contact us as soon as possible.

Include:

Your order number
A brief description of the issue
Clear photographs showing the item and the problem

Once reviewed, we’ll work with you toward an appropriate resolution.

Returns & Exchanges

Because many OREN products are produced specifically for each order, return and exchange eligibility may vary by product and circumstance.

Items that have been worn, washed, altered, damaged after delivery, or otherwise used may not qualify for a return or replacement.

For assistance, please contact us before sending any item back. Items returned without prior authorization may not be accepted.

Sizing

Please review the applicable size guide before ordering apparel or footwear. Selecting the wrong size does not automatically qualify an item as defective.

If you have sizing questions before ordering, please contact us and we’ll be happy to help.

Lost or Delayed Packages

If tracking shows unusual delays or your package appears to be lost in transit, contact us with your order number and we’ll help you review the shipment information.

If tracking shows the package as delivered but you cannot locate it, first check around the delivery location and with household members or neighbors before contacting the carrier and OREN.